FAQ
[ General Info About The Guides ]
Q1. What do ChinaITertify guides contain? How many
questions are there in the guides?
Q2. Are the guides English version? Are the questions
of the ITcert worldwide the same?
Q3. What is the format of your products?
[ Order Related ]
Q4. How do I buy the chinaitunion guides?
Q5. Is it secure to order online using credit cards?
Q6. Can I use a free email account like hotmail
or yahoo to receive my study guide order?
[ Delivering And Updating ]
Q7. How do you deliver the products and how soon
could I receive them?
Q8. What about your product updating policy? How
could I get the updates of the products?
[ Miscellaneous ]
Q9. Do you have any guarantee for the guides?
Will I get refunds if I fail the exams?
Q10. I need some guides which are not in your
product list. Will you produce them?
Q11. How could I contact you if your site is down
and/or your emails cannot be reached?
Answer to Q1.
The latest real exam questions and correct answers which you
can't find anywhere else. What you will have in your real exams
are exactly what you will have in the chinaitunion guides
so the pass of the exams is 100% guaranteed.
The number of questions in the guides varies depending on the
specific IT certification exam question pools most of which
contain 100-300 questions. Please refer to the first part of
"Guide Info & Pricing" and the last part of "Latest
News" for more details.
More details about the chinaitunion guides: 1) Explanations
of the answers are available unless there are special notes
at the bottom of the separate guide pages in the "Guide
Info & Pricing" column. 2) No cram notes are available
in the guides. However, you could download various cram notes
which contain exam core concepts for free from some sites listed
in our "Partners" column.
There is a policy of chinaitunion not to disclose the accurate
details of various certification exam question pools publicly.
Accordingly, we will not disclose the exact number of questions
there are in the guides and when exactly the guides were updated
most recently, so please do NOT inquire. We do guarantee our
guides are updated as necessary and cover the most current exam
question pools.
Note: Due to some reasons, chinaitunion.com states
that the questions in all the Cisco and Oracle certification
guides can only be regarded as the most realistic exam questions
available in the market. Our most competitive money back guarantee
still applies to all the Cisco and Oracle certification guides.
Thanks for your understanding.
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Answer to Q2.
At the present, we only provide the English version of the chinaitunion
guides to all the customers. Yes, the question pool of any IT
certification exam is worldwide the same.
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Answer to Q3.
Adobe Acrobat PDF files. PDF is almost the industry standard
for distributing e-books. You
only need to download
the free Adobe Acrobat Reader to open and print PDF
files. No installation needed and no viruses involved. We don't
think it's a good idea to produce any engine for those questions.
Why do we need to make things simple to be so complicated?
The PDF files are encrypted and the contents can
not be copied and pasted into other files like MS Word Doc etc.
We can not send the guides in any other format other than the
current PDF. Thanks for your understanding.
Please do NOT use the earlier versions of Acrobat
Reader for our guides which probably can not be opened or printed
correctly by any earlier versions than ver. 5.0. For some
parts of the PDF files you probably need to amplify the PDF
to more than 150% to read the words or pictures more clearly
on the screen.
The guides you download are in zip format originally.
Zip files are "archives" used for distributing and
storing files. So you need an unzip
tool to extract PDF files from the zip files first
before being able to read the PDF guides with Acrobat Reader.
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Answer to Q4.
We offer our Secure Online Ordering System from www.paypal.com.
Orders are verified in real time and are secured
by 128-bit SSL. Once payment is confirmed you will be sent a
sales receipt from www.paypal.com instantly. You will receive
your guides within 24 hours from purchase. The ordering system
allows use of various credit cards including MasterCard, Visa,
Discover, American Express etc.
If you have any questions, feel free to contact us for further
information. Mail us your queries at chinaitunion@tom.com
**IMPORTANT NOTE** Please be aware that www.mypaysystems.com
will appear on your credit card statement, not chinaitunion.
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Answer to Q5.
Yes, it is safe to order online using a credit card. We have
a Secure Online Ordering System at
www.paypal.com. paysystems.com
Secure Sockets Layer (SSL) software is the industry standard
and among the best software available today for secure online
commerce transactions. It encrypts all of your personal information,
including credit card number, name, and address, so that it
cannot be read as the information travels over the Internet.
paysystems.com Inc. provides secure transaction services that
enable Web merchants to accept and process real-time payments
for goods and services purchased over the Internet. If you would
like more information, visit www.paypal.com.
chinaitunion does not process your payment so we can not have
your credit card number in any way. Also, on your credit card
statement, please NOTE: www.mypaysystems.com will be on your
credit card statement, not chinaitunion.
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Answer to Q6.
Yes you can, please make sure that your free email has about
(2Meg) of free email space. Some of our study guide(s) are very
big which consist of diagrams and screenshots, that is the reason
why we say to have at least (2Meg) of free email space upon
delivery of our study guide(s). If you have not received your
study guide within 24 hours, please email us at chinaitunion@tom.com.
Please be sure to put a) Transaction ID b) email used to order
the study guide(s).
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Answer to Q7.
We send our study guide(s) to your email account in PDF or Zipped
format. We also send our guides with a link where you can download
our guide(s). You would receive an email with the ordered products
within 48 hours (generally 24 hours) after you place the order.
If you don't receive this email within 36 hours
after you place the order. It is most probable that the email
you filled in the order form is wrong or it just does not work
properly, and then please contact us for help by providing a
100% working email account and your phone number in the email.
We can ONLY guarantee to deliver the guides within
48 hours after you place the order. If you need the guides urgently
and can't wait at most 48 hours, please do NOT order. Thanks
for your understanding.
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Answer to Q8.
we offer all of our customer's free updates for a period of
3 months from the date of purchase. If you purchase one of our
discounted bundles, we offer 6 months of free updates from date
of purchase.
When you're ready to take an exam, contact us at chinaitunion@tom.com,
we will verify if there have been any updates to your study
guide(s). If updates have been made within 3/6 months of your
purchase date, we will immediately send you the updated study
guide free of charge.
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Answer to Q9.
chinaitunion is proud to provide the best top-quality IT certification
questions in the market and we have the most competitive and
straightforward money-back guarantee. If you fail your exam
only ONCE then you will get full refunds by sending back
the fail transcript via fax or email. On the contratry, most
other vendors either do not refund you or are unwilling to refund
you intentionly by having a fail-twice-then-money-back trick.
For the details of chinaitunion's momey back gurantee, please
go to the left "Guarantee"
column.
More than 99.5% of our customers pass the exams
at their first tries. So why the left 0.5% customers fail their
exams if the guides contain 100% real exam questions in the
most current question pools? Certification exam vendors update
the question pools sometimes. Although we try our best to keep
up with them, there is always a lag of the time when we could
know the vendors are updating the questions and we manage to
get the new questions. If unfortunately a customer takes the
exams during this lag time, he will probably fail. There is
no method we know which could reduce this 0.5% fail ratio ...
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Answer to Q10.
If the guides you need are not in our product list this
means we don't have them now. However we greatly appreciate
your suggestions which will help us know the needs of our customers
and provide a better service as a result. Please email to
chinaitunion@tom.com
and we will seriously consider your any suggestions although
we can not reply to every email.
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Answer to Q11.
Our main site www.chinaitunion.com and the corresponding
emails ***@chinaitunion.com are very stable. If you happen not
to be able to reach them please just try again some time later
and in most cases it will be OK. If you are sure that our main
site is down and will not be resumed in a short time, you could
contact us via our mirror site www.chinaitunion.net and its
corresponding emails. The mirror site is located in a different
server from the main site, and the possibility that both sites
are down is almost none.
Note: Be sure to use the mirror site to contact us ONLY
when the main site is down and cannot be resumed in a short
time. Otherwise, the emails would be ignored.
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